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HOW DO I STORE MY FRENCH BARRETTE? 

We recommend storing your French Barrette in the small sack you received it in. This will prevent any surface marks and getting it tangled with other items that may damage it. Our French Barrettes are a delicate handmade product and as such they should be treated with due care. 
Also, avoid taking your French Barrette to the beach as it does not cope well with high temperatures and sand. 
Finally, while wearing it ensure that your hair does not fall over the letters to avoid any tangles.

HOW DO I CLEAN MY FRENCH BARRETTE? 

The best way to clean your French Barrette is with a microfiber cleaning cloth like the ones used for cleaning glasses. Given it is a delicate product, you should wipe the French Barrette’s letters gently and avoid applying too much pressure.

CAN I IRON MY VELVET BOW? 

Yes, if the parts that hang from the bow become creased you can iron them with care and at low temperature, always protecting the velvet with a cloth.

IS IT POSSIBLE TO CANCEL AN ORDER?

At Fiona Bow delivery times are of outmost importance, hence as soon as we confirm your order it is automatically processed by our warehouse. Should you wish to cancel an order, you must send us an email as soon as possible to info@fionabow.com

WHAT PAYMENT METHODS ARE ACCEPTED?

In Fiona Bow you may easily pay with your credit card and PayPal.

IS IT POSSIBLE TO RETURN AN ITEM?

Except the personalised items upon the reception of your package you may request the return and refund of your product within the following 15 days. We endeavour to process refunds of the cost of the product (not shipping costs), as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
The products must be received in the same conditions they were delivered to you: unworn, unwashed and without any alterations at all. Tags and accessories should be in perfect conditions too. 
To return an item, you should send an email to info@fionabow.com.
Once we receive the email and confirm the return, you may prepare your package and send back to us to Fiona Bow, calle Berga 10 bajo, local, 08012 Barcelona (Spain). Please place the items in its original packaging and seal it properly so it can be safely transported.

WHEN I WILL RECEIVE MY ORDER?

To Spain shipping take up to 7 days.
To Europe our shipping takes 7-10 days, and for worldwide shipping outside UE 10-15 days.